- The websites and apps of major American retail banks experienced errors on Wednesday.
- The issues arose as people logged on en masse to check on their coronavirus stimulus payments.
- The Internal Revenue Service also had issues with a new site that let people check the status of their payment.
- Visit Business Insider's homepage for more stories.
As Americans logged on to check the status of their coronavirus stimulus payments on Wednesday, many were hit with another hurdle: broken websites.
Furious customers took to Twitter to air their grievances against some of the country's largest financial institutions, including JPMorgan Chase, Citibank, US Bank, PNC, and Capital One.
The service interruptions were also confirmed by reports on Down Detector, a website that tracks website outages and error reports, and came just hours after the IRS saw issues of its own on the first day of launching a website for people to check the status of their payments.
Capital One, Citi Bank, and Chase have all given me issues today! I think everyone trying to look/pay shit off is crashing them lolol
— Kilee (@txkilee) April 15, 2020
@ChaseSupport@Chase I already deleted and reinstalled the app and the same error message comes up pic.twitter.com/mYT2YspCDN
— Lisa (@lisapizza93_) April 15, 2020
A representative for JPMorgan Chase, the largest US bank by assets, acknowledged that, due to high volume of users attempting to login, some have experienced issues. There was no service outage, the company stressed.
The company was far from alone.
US Bank customers also said they were experiencing issues.
This is pretty much everyday now with @usbankpic.twitter.com/fR57vM9jGJ
— Josh Joslin (@JoshJoslin) April 15, 2020
I don't normally come on here to rant about businesses, but I'd like to say, @usbank really put the nail on the coffin with the system being down. I was on the fence about switching banks, but now I definitely am.
— Stephanie Stephen (@stephstephen23) April 15, 2020
US Bank said it was aware that "some customers are reporting intermittent issues when trying to log in" and that it was investigating the matter.
Capital One wasn't immune, either.
@CapitalOne How am I suppose to submit a payment/payments that are due tomorrow if your website or apps won't work. Seriously...some communication would be great
— Kellie (@HokieGurl08) April 15, 2020
@CapitalOne is the website down? I've been having trouble logging in all morning?
— Nelson Nantanapibul (@thereelnerd) April 15, 2020
In similar fashion, Capital One admitted on Twitter that "some customers may be temporarily experiencing issues accessing online and mobile accounts. We are working to get things back up and running as quickly as possible," it said.
PNC also experienced problems.
Good morning to everyone except PNC cause their mobile banking app is down
— lex. (@lexamillionn) April 15, 2020
The Pittsburgh-based bank said that "some customers are experiencing access issues with online and mobile banking at this time. Our technology team is engaged and working hard to get this resolved."
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